Shipping policy
At MoHome, we want getting your favorite home essentials to be as simple as choosing them. We offer free worldwide shipping to eligible destinations, with an estimated delivery time of 7–10 days.
Please review the information below to understand how our shipping and delivery process works.
1. Shipping Destinations
MoHome offers free shipping worldwide to destinations available at checkout.
Shipping availability may vary depending on the destination, product, carrier service, and local import or delivery restrictions. If we cannot deliver to your address, we will contact you when possible to discuss the available options.
2. Shipping Costs
Free worldwide shipping.
MoHome does not charge a standard shipping fee for eligible orders shipped to supported destinations.
However, depending on the destination and applicable law, customers may be responsible for customs duties, import taxes, or other government-imposed charges that are not included in the product price. Any charges collected at checkout will be shown there.
3. Estimated Delivery Time
Our estimated delivery time is 7–10 days.
Delivery times are estimates and may vary depending on the destination, product availability, carrier operations, customs clearance, local holidays, weather conditions, and other factors.
The estimated timeframe should not be treated as a guaranteed delivery date. If your order is expected to be delayed beyond the timeframe promised, we will provide the required notice and available options in accordance with applicable law.
4. Order Processing
Orders are reviewed and prepared for shipment after checkout and payment confirmation.
Order processing time may vary depending on product availability and fulfillment requirements. Unless specifically stated at checkout or in a product listing, the 7–10 day estimate should be understood as the estimated delivery timeframe rather than a guaranteed period beginning immediately after payment.
If an unexpected issue affects fulfillment, we will make reasonable efforts to communicate relevant updates.
5. Tracking Information
Where tracking is available, tracking details will be provided by email after the order has been dispatched.
Please allow time for tracking information to become active in the carrier's system. Tracking updates may not appear immediately after dispatch.
If you have not received tracking information or need help locating your order, contact support@mohome.store with your order number.
6. Incorrect or Incomplete Addresses
Please ensure that your shipping address, postal code, phone number, and other required details are accurate when placing an order.
If you notice an error, contact us as soon as possible. We will try to update the information before the order is shipped, but changes cannot be guaranteed after fulfillment has begun.
Additional delivery attempts, address corrections, or reshipment may depend on the carrier and circumstances. Any applicable options will be explained by our support team.
7. Customs and International Deliveries
International orders may be subject to customs inspections, import duties, taxes, or other requirements imposed by the destination country.
These requirements and processing times are outside MoHome's direct control. Customers should check their local regulations before ordering where necessary.
Free shipping refers to the shipping fee charged by MoHome for eligible destinations; it does not automatically mean that all customs duties or import taxes are included.
8. Delayed, Lost, or Damaged Shipments
If your order has not arrived within the estimated timeframe, please contact us at support@mohome.store.
We will review the available order and tracking information and help determine the appropriate next steps.
If your package arrives damaged or you receive an incorrect item, please contact us and include your order number and relevant details. We will review the situation under our Return and Refund Policy and applicable law.
If we cannot ship within the promised timeframe, we will provide any required delay notice and cancellation or refund options in accordance with applicable law.
9. Contact Us
For shipping, tracking, or delivery questions, please contact:
MoHome Customer Support
Email: support@mohome.store
Phone: +1 681-424-5289
Address: 390 Oglesby Avenue Calumet City, IL 60409
Website: https://mohome.store
Thank you for shopping with MoHome. We appreciate your patience and trust as we help bring thoughtful home essentials to your door.