Refund policy
At MoHome, we want you to feel comfortable with every purchase. If something isn't right, our return and refund policy is designed to make the process simple, clear, and convenient.
We offer free returns and refunds within 30 days of delivery, subject to the terms below and any rights provided by applicable law.
1. Return Window
You may request a return or refund within 30 days of the date your order is delivered.
To start a return, contact us at support@mohome.store with your order number and a brief description of your request. Our team will provide the next steps.
Please contact us before sending any item back so we can provide the appropriate return instructions.
2. Return Eligibility
To help us process your request efficiently, we ask that returned products be:
- In their original condition, with all parts and accessories included.
- Returned with their original packaging where reasonably available.
- Accompanied by your order number or proof of purchase.
If an item is damaged, defective, incorrect, or materially different from its description, please contact us and explain the issue. Photos may help us assess your request more efficiently.
These guidelines do not limit any rights you may have under applicable consumer protection laws.
3. Free Returns
MoHome offers free returns within the 30-day return window.
If your return is approved, we will provide return instructions and explain how to send the item back without a return shipping charge. Please follow the instructions provided by our support team.
Do not send a return to our business address unless we have confirmed that this is the correct return destination.
4. Refunds
Once your returned item has been received and assessed, we will notify you of the outcome.
If your refund is approved, it will be issued to the original payment method whenever possible. The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
If you have not received your refund after being notified that it has been processed, please contact us at support@mohome.store.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Include your order number and a description of the issue. If available, attach photographs showing the product and its condition.
We will review the information and work with you on an appropriate resolution, which may include a replacement or refund, as applicable.
6. Order Cancellations
If you would like to cancel an order, contact us as soon as possible at support@mohome.store.
We will do our best to accommodate cancellation requests before an order is processed or shipped. Once an order has been shipped, cancellation may no longer be possible, and you may need to follow the return process after delivery.
Any cancellation or refund rights required by applicable law remain unaffected.
7. Exchanges
If you would like a different item, color, or variation, contact our support team. We will explain the available options based on product availability.
Where an exchange is not available, you may request a return and place a new order, subject to this policy.
8. Contact Us
For return, refund, or cancellation questions, please contact:
MoHome Customer Support
Email: support@mohome.store
Phone: +1 681-424-5289
Address: 390 Oglesby Avenue Calumet City, IL 60409
Website: https://mohome.store
At MoHome, our goal is to make shopping for your home straightforward, comfortable, and worry-free.